This information concerns everyone who placed an order on The Kawaii Factory website between January 18 - February 12.
Your order has been subject to shipping delay due to the Chinese New Year Festivities (Jan 18 - Feb 3), during which our main warehouse has been on holiday.
Furthermore, due to the novel Coronavirus situation, an extended holiday (until February 12) order has been issued and imposed to all companies operating from China.
Chinese government is taking precautions to keep local and international populations safe. So far this has included steps such as placing lockdowns on Chinese cities, temporarily shutting down public transport including airports, train stations, and long-distance transportation.
Please note that ordering from us, or any other China-based retailer that has resumed business after the extended holiday, is 100% safe.
We apologize to the people who have ordered between the end of January and the beginning of February, and we will send your order to you as soon as possible!
- The Kawaii Factory